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Resource Manager

Pavlov Media is looking for a motivated and qualified Resource Manager for a new and exciting role at their office in Champaign, IL.

Position Summary:

The Resource Manager will be responsible for coordinating all physical labor needs at both supported and non-supported properties upon request. This position requires moderate technical skills with a high level of proficiency to determine the most effective use of labor resources and the ability to communicate with defined stakeholders.

Primary Responsibilities:

  • Maintain a customer first attitude to ensure customer satisfaction
  • Share information and provide feedback to all Pavlov Media teams on a consistent basis
  • Provide stakeholders with assigned technician estimated time of arrival on a consistent basis
  • Notify supported and non-supported properties if dispatched technicians are running behind the scheduled visit
  • Request and coordinate physical access at supported and non-supported properties for dispatched technicians
  • Check dispatched technicians in upon arrival
  • Check dispatched technicians out when all assigned tasks have been completed and approved
  • Actively recruit technicians in local markets where Pavlov Media provides ongoing support to properties
  • Proactively schedule planned maintenance work orders for supported properties
  • Assist with upkeep on network documentation and product training materials

Desired Skills:

  • Professional communication, demeanor, and appearance
  • Time-Management, prioritization and multi-tasking abilities
  • Reliable and responsible team player
  • Strong analytical and problem solving skills
  • Basic knowledge of data network troubleshooting
  • Basic knowledge of video troubleshooting
  • Ability to easily and quickly adapt to changes in processes, procedures and priority

Experience Requirements and Positives:

  • Four (4) years of experience with Microsoft Word, Excel, and Outlook
  • Experience working with an Enterprise CRM. Microsoft CRM is a plus
  • Working experience with Waterfall and/or Agile Project Management Methodologies
  • Must have basic skills necessary to troubleshoot networking issues
  • Current driver license

If you feel you have the required qualities and experience for the exciting role, please apply with confidence today.

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